Helping Families and Workplaces Resolve Disputes Peacefully Across Ontario
Practical Frameworks for Structured, Fair, and Defensible Decision-Making
Arbitration is not simply mediation with authority.
It is a distinct professional role that requires structure, disciplined reasoning, procedural fairness, and the ability to make clear and defensible decisions.
The Mediator’s Guide to Arbitration was created to bridge the gap between arbitration theory and real-world practice. Rather than focusing solely on legislation or abstract principles, this book provides practical frameworks for understanding what arbitrators actually do throughout the arbitration process.
From defining jurisdiction and managing hearings to evaluating evidence and writing structured awards, this guide walks readers through the practical realities of arbitration step by step.
Written in a practitioner-focused style, this book emphasizes disciplined process management, fairness, decision-making clarity, and defensible reasoning.
This book approaches arbitration as a structured professional discipline requiring fairness, clarity, neutrality, and accountability. The focus is practical application and disciplined decision-making.
This book is intended for educational and informational purposes only. It does not constitute legal advice and is not a substitute for formal arbitration training or jurisdiction-specific legal guidance.
Donald A. Bisson is a mediator, arbitrator, educator, and professional course developer with extensive experience in dispute resolution and professional practice development. As the founder of Northern Dispute Resolution Chambers Inc., he is known for creating practical, structured resources that help professionals build confidence, maintain professional standards, and apply dispute resolution frameworks effectively in real-world settings.
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