1. Purpose & Commitment

At Northern Dispute Resolution Chambers Inc., we are committed to equity, diversity, and inclusion (EDI) in all mediation and arbitration services. We recognize that diverse perspectives enrich the dispute resolution process and that fair, accessible, and culturally responsive procedures lead to better outcomes. Our practice ensures that all participants are treated with respect, fairness, and dignity, regardless of background, identity, or personal circumstances.

2. Scope

This policy applies to all mediation and arbitration services provided by Northern Dispute Resolution Chambers Inc., including interactions with clients, legal representatives, and stakeholders.

3. Principles of EDI in Mediation & Arbitration

A. Fairness & Neutrality

We ensure all cases are handled with impartiality and without bias related to:

• Race, ethnicity, or nationality
• Gender identity or expression
• Sexual orientation
• Age
• Disability or health status
• Religion or cultural background
• Socioeconomic status

Decisions are based on facts, evidence, and principles of fairness.

B. Cultural Awareness & Sensitivity

We accommodate cultural preferences where possible, including:

• Recognizing different dispute resolution traditions.
• Ensuring respectful communication styles.
• Providing a fair and inclusive space for all participants.

C. Accessibility & Accommodations

We offer accommodations to ensure full participation, including:

• ASL interpretation, captioning, or alternative communication methods for Deaf and hard-of-hearing participants.
• Language interpretation services upon request.
• Flexible formats, such as virtual hearings and written submissions.

D. Addressing Power Imbalances

To ensure fairness, we may implement:

• Separate sessions (caucusing) to balance participation.
• Staggered submissions or alternative hearing structures.
• Legal support options in arbitration.

E. Safe & Respectful Environment

Our mediation and arbitration settings are free from discrimination, harassment, or intimidation. We promote inclusive language and respect for all participants.

4. Confidentiality & Handling EDI Concerns

All concerns regarding bias, discrimination, or procedural fairness are taken seriously and handled confidentially. Participants can raise concerns at any stage of the mediation or arbitration process.

5. Your Rights in Mediation & Arbitration

• A fair, impartial, and respectful process.
• Request accommodations for accessibility needs.
• Express concerns about procedural fairness or bias.

6. Contact & Further Information

For questions, accommodations, or EDI-related concerns, please contact us here.

February 2025

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